📞 Contact Our Shoe Experts

Stand on a piece of paper and mark your longest toe and heel. Measure the distance in centimeters. Do this for both feet and use the larger measurement. Measure in the afternoon when feet are naturally larger. For width, measure the widest part of your foot across the ball.

Our conversions are based on official sizing standards from major footwear manufacturers and are accurate to within 95%. However, individual brands may vary slightly. We recommend checking brand-specific sizing guides when available and always reviewing return policies for online purchases.

It depends on usage and material. Athletic shoes should be cleaned after every 5-10 uses. Leather shoes should be conditioned monthly and polished weekly if worn regularly. Canvas and fabric shoes can be machine washed every 2-3 weeks. Always let shoes dry completely between wears.

Yes, absolutely! All 12 of our professional tools are completely free with no hidden fees, registration requirements, or usage limits. We believe professional shoe fitting knowledge should be accessible to everyone. We don't store your personal data or measurements either.

We typically respond within 2 hours during business hours (9 AM - 6 PM EST, Monday-Friday). Messages received outside business hours will be answered first thing the next business day. For urgent matters, please mark your subject as "Urgent" and we'll prioritize your message.

Our team includes certified shoe fitting specialists, a board-certified podiatrist, and fashion industry professionals with over 15 years of combined experience. We hold certifications from the Professional Shoe Fitters Association and regularly update our knowledge with the latest industry developments.