Contact SoleCare

SoleCare is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@shoesadvisors.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the size converter, width & fit guide, break-in estimator, care schedule builder, resole cost estimator, or the cleaning solution ratio calculator— and what you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Footwear Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If a question is really about a specific brand’s sizing, a repair on a specific pair, or a foot pain or medical concern, the brand’s own size chart, a local cobbler, or a podiatrist will have a more authoritative answer than this site can give; SoleCare’s tools produce general estimates, not professional fitting or medical assessments, and the site isn’t affiliated with any shoe brand or cobbler chain.

Before writing in about a tool result, it can help to double-check the numbers you entered — a foot measurement, a gender selection, or a wears-per-week figure is the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.